SHIPPING POLICY OF YCT

Shipment status

We send email to you when the order is confirmed and when the order is shipped.

You can check the status of your order from https://yctbooks.com/ My Account

 

Most orders at Yctbooks get shipped within 1 to2 days of confirmation. If your order was placed recently, please allow us time to procure and dispatch.

If your order is not shipped within 2 days of confirmation, we

  • Inform you via email and SMS about the delay
  • Work closely to speed up the dispatch

If there are other reasons like your address not serviceable by our courier/delivery partners, we will get in touch with you for additional details.

Order is not yet shipped

You can check the status of your order from https://yctbooks.com/ My Account.

Most orders at ShopClues get shipped within 1 to 2 days of confirmation. If your order was placed recently, please allow us time to procure and dispatch.

If your order is not shipped within 2 days of confirmation, we

  • Inform you via email and SMS about the delay
  • Work closely to speed up the procurement and dispatch

Order is in processing for more than 2 days

Please be assured that shipping your order on time is our highest priority. Within 24 hours of receiving the order, we initiate the processing of your order. If the process takes longer, we

 

In case the merchant is not able to timely fulfill the order and we are not able to find an alternative for you, we will cancel the order and refund your payment. Typically refund in the bank account takes upto 2 weeks after order cancellation.

 

     Delivery Timeline

 

 Order Shipping: - When your order is placed, we will contact you via email with in two business days with final shipment details of your orders. You will be notified the tracking details of your orders via email which you can track online.
Schedule the time of delivery:
If the order is shipped, you can check the status at courier website and schedule the delivery by calling them.

 

My order status is On-Hold, what does it mean?

During quality check at our fulfilment centre, if we come across any issue with the product or the package content, we keep the shipment on hold. Within 48-hours the issue is resolved with the merchant and order is shipped. In a rare circumstance, if we are not able to ship the order, we will inform you. If it is a Paid order, It would take upto 2 weeks for the amount to get refunded to your account

 

Order is shipped

It takes between 3 to 5 days to deliver the order after it has been dispatched. The number of days could vary depending on your location.

When the order is dispatched, we email you the tracking number and courier/delivery partner details. The same information is also provided in My Account 

You can track the shipment on the courier/delivery partner’s website using the tracking details send via email.

Please let us know on email support@yctbooks.com more if the order is shipped for more than 5 days but not yet delivered.

More than 5 days since it was shipped

It takes between 3 to 5 days to deliver the order after it has been dispatched. The number of days could vary depending on your and merchant's location.

Please check the status of your shipment from the courier website using the tracking number sent to you on your registered email.

If on the courier website, you can see that there is a movement of your package in last 48-hours, please give 2-3 days more to the courier to deliver.

However, if the package is still not delivered to you and you do not see movement in the last 48 hours on the courier website, you should check with the courier company or contact us at

https://yctbooks.com/contact/

We do continuous follow up with the courier till the order is not delivered and if there is a delay in delivery, we send periodic updates on your registered email.

Please Note

  • Orders are processed with-in 1 or 2 business days with the exception of pre orders.
  • You will receive your orders from 3-4 business days from the date that it is process your order in our warehouse.
  • Business days do not include weekends or holidays. Orders placed on Saturday after 12 pm or over the weekend will begin processing on the following Monday.
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